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Prague Old Town Tourism Board
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City Tourism Board
8 weeks

Prague Old Town Tourism Board

Prague Old Town is famous for its cobblestone squares and riverside heritage, home to 1,400+ independent merchants. The tourism board aimed to boost off-season visits and spending through night tourism.

Client Background

Traditional marketing approaches were static with insufficient social media presence. The city wanted to experiment with creator collaborations and technology to attract Gen Z and family audiences.

Challenge

Needed to transform old town heritage into modern experiences within a limited budget while ensuring crowd flow and safety. - Content must balance historical authenticity with contemporary appeal - Activity routes need to accommodate families and photography enthusiasts - Required real-time monitoring of foot traffic and spending for quick adjustments - Multi-department coordination needed clear scripts and rehearsals - Post-event needed to establish replicable methodology

Solution

1Conducted sound, lighting, and storytelling surveys of old town districts, forming 5 night tour routes
2Used projections and interactive installations to recreate heritage memories, creating photo-worthy spots
3Invited 40 creators to form 'Night Hunters' alliance, pre-scouting for co-creation
4AI control center connected cameras and payment data for real-time insights on foot traffic, spending, and sentiment
5Co-created night market menus and co-branded merchandise with local merchants to extend dwell time

Implementation Process

Insights & Route Design

2 weeks
  • Surveyed 100 visitors for night tour needs and pain points
  • Proposed 5 themed routes: Starlight, Fireworks, Old Lanes, Family, Music
  • Mapped immersive installation distribution and visitor flow
  • Developed creator scripts and photo spot locations

Content Production & Installation Setup

3 weeks
  • Built waterfront light theater and interactive floating lanterns
  • Created AR navigation mini-app and task cards
  • Shot night tour themed videos and photo content
  • Trained volunteers and merchants on storylines

Creator Co-creation & Launch

2 weeks
  • Invited creators in batches for experiences with lighting and camera setups
  • Livestream rooms featured interactive games and offers
  • AI copywriting tools helped creators publish in multiple languages
  • Synchronized deployment with OTAs, video platforms, TikTok, Instagram

Real-time Optimization & Review

1 week
  • Monitored foot traffic, sales, and social heat through data platform
  • Dynamically adjusted lighting, routes, and performance times
  • Output merchant operation suggestions and co-branded packages
  • Created review report and next season planning

Project Outcomes

Cultural Impact

Night tour stories trended across platforms, driving old town brand renewal.

Social heat
1.2M topic views58M
+48x
Media coverage
2 outlets17 outlets
+8.5x
Travel posts
14/day188/day
+13x

Economic Impact

Night foot traffic and average spend increased significantly, high merchant satisfaction.

Night visitors
95K284K
++199%
Per capita spend
$12$23
++85%
Merchant participation
230612
++166%

Data Capabilities

Government and merchants gained real-time dashboards, improving decision efficiency.

Incident response time
30 min8 min
+-73%
Data sources integrated
417
+4.25x
Scenario replication
Single event4 cities
+New template}
Creativity, culture, and data were seamlessly integrated here. We saw young people return to the old town, and local merchants learned to operate night economy digitally.
Viktor Novak/Brand Director, Prague Old Town Tourism Board

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